Contact us
Have a question about the screenshot API, your account or a capture that does not look right? Write to us and a real person from the SnapshotFlow team will reply.
One address for everything: technical support, account and billing questions, custom plans, partnerships and security reports.
Email supportWhat you can write to us about
Technical supportA capture is blank, cut off or slow, an error code you do not understand, MCP or SDK setup.
Account and billingSign-in problems, API keys, quota, invoices and plan changes.
Custom plans and self-hostingHigher volumes, running SnapshotFlow in your own network, or specific requirements.
Security reportsIf you think you found a vulnerability, email us with the details. Please do not share it publicly before we have had a chance to fix it.
Help us answer faster
For a technical question, please include:
- The email address of your SnapshotFlow account.
- The page URL you tried to capture and the parameters you used (a copy of the request is perfect; remove your API key first).
- The error code or message, for example
SELECTOR_NOT_FOUNDorTIMEOUT, and roughly when it happened. - What you expected to see, ideally with the image you got.
Never send your API key or passwords by email. If a key may have leaked, revoke it in the dashboard and create a new one.
You may find the answer here
- FAQ covers quotas, formats, caching and common errors.
- API reference lists every parameter and error code.
- Status page shows whether the API is running normally.
- Playground lets you test a request before writing code.